How to Define and Enable Breach Notification Alerts?

Review the Breach Notification Issue

Follow these steps if breach notifications are not being
received by Managers or Admins.

Check Notification Configuration

Navigate to the Configuration section of the Console
and verify whether breach notification email triggers
are enabled.

Select Email Notifications

Choose the ‘Email’ option under the Breach Notification
Alert settings.

Choose Notification Recipients

Select whether notifications should be sent to the
Manager, Department Admins, or both.

Save Notification Settings

Click the ‘Save’ button to apply the notification
configuration.

Assign Email Addresses to Users

Go to ‘User Management’ and add the required email
addresses in the “Assigned To” section for users.

Update User Information

Click ‘Update’ to save the changes. Breach notifications
will now be sent to the configured email addresses.

Configure Department Admin Notifications

To notify Department Admins, assign admin email
addresses to each department.

Open Organization Management

Navigate to ‘Org Management’, click ‘View’ against the
organization, and access the department listing.

Add Department Email Addresses

Click the “+” button against a department and add the
required email address.

Verify Department Email Assignment

The added email address will appear in the department
listing and breach notifications will be sent to it.

Contact Support if Required

If breach notifications are still not being delivered,
contact the support team to verify SMTP and email
triggering services.

For more queries, please contact

cst@shephertz.com