How to resolve the Unauthorized face detected error?

Step 1: This document explains steps for user getting ‘Unauthorized face detected’ error while logging into Agent Application.

Step 2: The Super Admin/Admin needs to go to ‘User Mgmt’ section on console and look for User’s Face Image.

Step 3: Click on three dots against Username and select Edit to access User Details section.

Step 4: Super Admin/Admin can now check in the User Details Section if the user’s face is available.

Step 5: If the user’s face data is not available, they must register their face by following the steps outlined in the ‘How to Register User Face’ guide. 

Step 6: If User’s face is available in the User Details section, the user now is required to retrain the face to successfully login into the Agent Application.

Step 7: The user’s face will be retrained by following the steps outlined in the ‘How to Retain User Face?’ Guide. 

For more queries, please contact cst@shephertz.com