Outsourcing is a strategic move that improves efficiency, agility, and innovation in the modern business landscape. Businesses focus on two types of outsourcing, BPO and KPO, based on the nature and objective. B2B enterprises must choose between BPO vs KPO based on their goals. BPO offers process-driven services like customer care and payroll processing. KPO… Continue reading BPO vs KPO: 10 Differences That You Must Know
Call centers are at the forefront of business operations, from closing clients to resolving queries. Call center agents work tirelessly to bridge the gap between businesses and their ideal audiences. A streamlined operation requires a multifold approach, hiring top talent, providing resources, training, and cost management. Call center call reduction strategies that are effective are… Continue reading 11 Effective Ways to Unlock Call Center Cost Savings
What happens when a customer calls your business, and there’s no one available to answer? Each missed call, long hold time, and poorly trained agent can ruin your brand’s reputation. A sustainable business operation requires a trained and experienced team of call center representatives along with service and product. To the B2B business, it’s also… Continue reading What is Call Center Management?
Nothing excites an employee more than a pay day; the day when their hard work pays off. It comes with a lot of benefits and promises for employees. However, the same does not apply to HR professionals and business owners. Payroll management is one of the most challenging aspects and requires multiple strategies, such as… Continue reading What is Biweekly Pay & How To Calculate It?
A call center management is more than just handling customers’ queries over the phone, and it requires a proper functioning of agents’ performance and other parameters, such as software, chatbots, call handling, productivity of agents, and compliance. They might counter challenges in cost management, such as employee salaries, infrastructure, technology, and training. The average cost… Continue reading 9 Actionable Tips for Call Center Cost Reduction
A sustainable business operation requires a multifaceted approach of strategy, cash flow, employee management, and adapting to ever-evolving market demands. Financial management is one of the most important aspects of maintaining a sustainable business. Approximately 90% of startups fail in the initial phase, with around 16% of failures happening due to poor financial management. For… Continue reading How Do Short-Term Financial Goals Differ from Long-Term Financial Goals?
Time is money; the proverb suits the contemporary business environment, with over-competitiveness, the rise of automation, AI, and ever-evolving technology. Companies usually struggle to monitor performance and motivate time usage, particularly in remote and hybrid work setups. Think about employees blocking their calendars by binge-watching or cheering for their favorite IPL team rather than working.… Continue reading 10 Free Time Blocking Templates for Business Team
Forbes’s recent report spilled the beans on employees’ performance by highlighting that approximately 73% of professionals do 50+ repetitive tasks in a week. These statistics reveal the biggest reasons behind the productivity decline of personnel, including those in field service businesses. However, the technological advancements and increasing trend of AI-led field service automation have tremendously… Continue reading How to Automate Your Field Service Business
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