A call center is not just about calling or answering calls, it is about resolving customers’ queries with results and boosting productivity. However, around 71% of customers expect to resolve their query on the first call, and 76% got frustrated when an agent failed to deliver. It is crucial to resolve to effectively manage the… Continue reading How to Measure Call Centre Productivity
In evolving workplaces where more teams are working distributed across locations, organizations face the challenge of staying in sync with how remote employees work and what efficiency distributed workforce achieves. Leveraging employee monitoring software can enable businesses working with distributed teams to gain the actionable insights that matter. The use of team monitoring software involves… Continue reading Employee Monitoring in the Workplace – Common Concerns and Effective Solutions
Evolving workplaces are witnessing more organizations adopting the future of work which results in growing remote teams. With that, equally growing are the concerns for organizations to know what productive work distributed teams perform and how compliant they behave. Stats reveal around 44% of security violations were caused by insider threats which hint at the… Continue reading Employee monitoring software with screenshots – Know how employees spend workday
For better productivity and cost benefits in remote work, more organizations are shifting to the future of work. Organizations with office work look forward to distributed work mode as the best alternative. Here the concern they consider the most is how to measure employee performance in a flexible and unmonitored distributed work environment. The stats… Continue reading How to Evaluate Employee Quality of Work
Employee work location contributes significantly to how teams perform and with what productivity. The recent three work environments in practice, including office, remote, and hybrid have their impact on employee performance, and each influences employees at work differently, with one encouraging collaboration while the other promoting work flexibility. Let us understand how different work environments… Continue reading How work location impacts employee productivity
The shift towards future work encourages more organizations and their teams to work in distributed environments. With growing remote work, concerns are equally growing for organizations to manage remote workforce and maintain employee productivity in distributed work. Even industries like BPOs and Contact Centers with remote teams processing vital information, including health, finance, and other… Continue reading Employee Monitoring in the Modern Workplace
Employee performance indicates how your teams contribute to business goals but measuring it in growing future work today is a challenge. Along with advantages, remote or hybrid work also brings several complexities with it, and learn about how your teams work and with what efficiency is the critical one among them. Here, an effective employee… Continue reading 5 Effective Ways to Monitor Employee Performance
With more organizations shifting to the future of work, remote work is growing and equally growing are the challenges to managing remote teams and maintaining productive work in the distributed environment. Among them, employee wellness is one of the challenges that impact efficiency at the workplace. Let’s understand what employee wellness is and how… Continue reading How to detect overworked employees and solutions for balancing workload
The growing remote work is encouraging the use of employee monitoring software. A report from ExpressVPN states that around 80% of employers do employee monitoring to evaluate how their remote teams work and what online activities they perform. Even some managers have gone far with employee monitoring as they use it to record calls, messages,… Continue reading How to Ensure Ethical Use of Employee Monitoring Software
What is the right employee monitoring software for your organization? – This is the most common question that remote organizations keep looking for. Its answer entails critical factors for you to consider first, then decide on the capability of the monitoring tool to meet your needs of tracking and measuring your remote teams’ performance. As… Continue reading How to Find the Right Employee Monitoring Software for Your Organization
