In recent years, the landscape of contact center operations and Business Process Outsourcing (BPO) has undergone a major shift. Several organizations are shifting to remote work and distributed teams to access global talent, cut costs, and offer a flexible work environment. However, “with great change comes great challenges”. With the rise of remote work, managers find it difficult… Continue reading Challenges and Solutions for BPOs in Remote Work
Employees working in compliance with business policies and regulations better contribute to data privacy and operational efficiency. As more companies are shifting to hybrid work, it’s important for managers to find ways to ensure that employees are compliant with company policies and standard regulations. It can be a challenge, as employees working in-office and… Continue reading How to Ensure Compliance in Hybrid Work Environment
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