In recent years, the landscape of contact center operations and Business Process Outsourcing (BPO) has undergone a major shift. Several organizations are shifting to remote work and distributed teams to access global talent, cut costs, and offer a flexible work environment. However, “with great change comes great challenges”. With the rise of remote work, managers find it difficult… Continue reading Challenges and Solutions for BPOs in Remote Work
Improving employee productivity with effective monitoring software solutions is important today especially when remote organizations are struggling to know how distributed teams behave, what actions they do, and how efficiently they perform. The global employee engagement report 2023 by Gallup indicates that employee engagement is expected to gain momentum as it currently stands at 23%.… Continue reading Improving Employee Productivity with Effective Monitoring Software Solutions
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