The shift towards future work encourages more organizations and their teams to work in distributed environments. With growing remote work, concerns are equally growing for organizations to manage remote workforce and maintain employee productivity in distributed work. Even industries like BPOs and Contact Centers with remote teams processing vital information, including health, finance, and other… Continue reading Employee Monitoring in the Modern Workplace
In recent years, the landscape of contact center operations and Business Process Outsourcing (BPO) has undergone a major shift. Several organizations are shifting to remote work and distributed teams to access global talent, cut costs, and offer a flexible work environment. However, “with great change comes great challenges”. With the rise of remote work, managers find it difficult… Continue reading Challenges and Solutions for BPOs in Remote Work
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