Challenges and Solutions for BPOs in Remote Work

In recent years, the landscape of contact center operations and Business Process Outsourcing (BPO) has undergone a major shift. Several organizations are shifting to remote work and distributed teams to access global talent, cut costs, and offer a flexible work environment. However, “with great change comes great challenges”. With the rise of remote work, managers find it difficult… Continue reading Challenges and Solutions for BPOs in Remote Work

Vault – Control secure storage and access to critical documents

Business documents hold critical information and they need to be stored or shared securely. It becomes even more important to ensure security of official files/docs in distributed environment. A reliable medium allowing safe storage and access to critical docs helps ensure security. Here comes a challenge as remote work poses a potential risk of data… Continue reading Vault – Control secure storage and access to critical documents

5 ways to improve productivity & accomplish more in remote work

Productivity is tricky to practice and measure. Organizations keep looking for ways to boost employee performance. Post-pandemic work norms have made it trickier for businesses to know how efficiently teams work in remote environment. Why measuring & improving productivity matter in remote work It’s critical for organizations to stay aware of team performance in remote… Continue reading 5 ways to improve productivity & accomplish more in remote work

Violation Detection – Ensure clean desk compliance in remote work

The workers in remote environment process critical business and client data. Organizations with better control over their distributed workforce can maintain clean desk compliance to ensure data security. What is clean desk compliance Defining a set of rules for employees to follow at workplace to stay compliant with business policy/standard regulations. Knowing whether your workforce… Continue reading Violation Detection – Ensure clean desk compliance in remote work

5 step guide to get your hybrid / virtual communication right

When covid-19 forced the world to a grinding halt and pushed employers to rethink remote work, one of the main problems businesses had was getting the communication right. As employees were readjusting to the new normal, the trend of connecting virtually with their peers became a rage. There were numerous funny and weird incidents where  people… Continue reading 5 step guide to get your hybrid / virtual communication right