Frequently Asked Questions (FAQ)

• Go to wanywhere.com
• Click on ‘Register’ on the top right corner of the page.

Know More

This document explains the steps of how more users can be onboarded to the team: Know More

This document explains the steps for the Super Admin/Admin to delete the user: Know More

This document explains steps for the User getting error ‘Invalid Username and Password, please contact.. Know More

Yes, it is possible for the admins to reset passwords for the users. The same can be done under ‘User Management’ Know More

Yes, as many departments as needed can be made under ‘Organization’.. Know More

It is possible to assign a single admin to multiple departments.. Know More

Yes, one can assign the same auditor to multiple departments.. Know More

wAnywhere allows super-admins/admins to configure customized work hours for each department.. Know More

Agent logs can be extracted by the Agent/User from agent application and can be seen by the Superadmin, Admin and Manager on consol.. Know More

This document explains steps for user getting ‘Unauthorized face detected’ error.. Know More

This document explains the steps to be taken in case Registered Users.. Know More

This document explains steps to be taken for Breach Notifications not received.. Know More

We can upload users in a bulk quantity by following the below steps. Know More

Log in to wAnywhere Console   Know More

No, wAnywhere does not restrict access to website and application. wAnywhere’s philosophy is to provide visibility and transparency of employee activities. The subsequent action is left at the discretion of the organisation.

Your wAnywhere account will be activated soon after the registration process is complete.One can register here: https://wanywhere.com/register.php

Productivity of user can see in Activity monitor section under wAnywhere console.

wAnywhere provides reports in excel or .csv format (all roles except members can access reports).. Know More

This document explains the steps on How a User can retain his/her face: Know More

Click on ‘Configuration’ module in wAnywhere console. Know More

Please Follow the Steps Mentioned Below to Register User Face: Know More

The Configurations Section decides the wAnywhere Agent Application’s behavior.. Know More

This document will explain the steps to capture the screenshots of the.. Know More

This document will explain the steps to Approve/Reject registered users on the console.. Know More

This document will explain the steps to clear the existing face data of the registered users on the Console... Know More

Super Admin/ Admin can schedule reports through the scheduler feature in ‘All Reports’ section on the Console... Know More

wAnywhere does not offer refunds or credits for subscription charges or the time you do not use your account. Know More

Yes, super-admins can upgrade/downgrade the subscription plan and the changes will come into effect immediately. Know More

wAnywhere is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

You can make payments under the 'My Account' section of your console.

Check out our pricing details at https://wanywhere.com/pricing

Check out our pricing details at https://wanywhere.com/pricing

Yes, the tool includes a 15-day free trial

Yes, we charge a one-time fee of INR 3.5 lakh for third-party tool integration

Please visit https://wanywhere.com/contact-us and raised your query

wAnywhere uses a user-based annual subscription model, priced by active users, selected modules, and volume discounts.

Please refer to the Product Version Differentiator. Click here to view/download the comparison sheet.

Pricing varies by deployment model: SaaS has no extra costs beyond licensing, while On-Premise or Private Cloud includes a one-time setup fee plus recurring license charges.

Yes. wAnywhere offers fully managed services per SOW/SLA, including hosting, licensing, maintenance, L1–L3 support, reporting, incident investigation, and issue resolution.

It takes maximum 2 weeks for the onpremise / private cloud deployment and for SaaS it takes 1 week

Deployment timelines vary by model: SaaS is completed in 1 week, while On-Premise or Private Cloud takes up to 2 weeks including setup and validation.

It takes maximum 2 weeks for the onpremise / private cloud deployment and for SaaS it takes 1 week

• Time Tracking: Measure active work time, idle time, breaks and aux time.
• Application & Website Usage: Monitor time spent on apps and websites and categorize usage.
• Screenshot: Take periodic snapshots of the employee's screen at regular intervals

wAnywhere measures productivity by tracking active time through keyboard and mouse activity, detecting breaks, and monitoring application and website usage

In AI compliance monitoring, wAnywhere offers features such as Not at desk, Mobile detection, multiple person detection and Unknown person detection.

Yes, the tool supports exporting reports in Excel and PDF formats, scheduling email reports, and features a comprehensive dashboard with drill-down capabilities.

Yes, wAnywhere provides real-time notifications for productivity and compliance concerns.

Yes, we support third-party integrations, contingent upon the availability of an API.

Yes, the tool features role-based permissions, including support for Superadmin, Admin, Auditor, Manager, and Member roles.

The console provides various visualization and reporting features. To explore them, please register and log in at https://wanywhere.com/

Login with Super Admin/Admin ID. Know More

Click the clock icon or time field under the Time section.   Know More

Click on the camera release configuration option.   Know More

To schedule your live demo, please visit https://wanywhere.com/contact-us/.

The wAnywhere tool demo will feature a detailed PowerPoint presentation on all its functionalities, followed by a live demonstration highlighting its productivity and compliance features, including time tracking, application and website usage monitoring, periodic screenshots, and advanced compliance measures such as mobile detection, not-at-desk alerts, and identification of multiple or unknown persons."

We can schedule it for the next working day following your request.

Yes, we can tailor the demo to meet the specific requirements of the customer.

The wAnywhere support team is available 24/7 and offers priority assistance during the installation phase.

For On-Premise or Private Cloud deployments, hardware requirements vary depending on the number of user licenses needed.

Training materials are available on our website, or you can contact us directly at https://wanywhere.com/contact-us/

Yes, we offer a 15-day trial POC.

Laptop Client Hardware Requirements:

• OS: Windows 7 or higher
• RAM: 4 GB minimum, 8 GB recommended
• CPU: 2‑core minimum, 4‑core recommended
• Internet: 5 Mbps minimum, 10 Mbps recommended

Internet Bandwidth : Minimum - 5MBps, Ideal - 10 MBps

Data Capture & Protection:

• Captured: Attendance logs, AI camera events, screenshots (policy-based), system metadata, application usage
• Keystrokes: Not recorded
• Screen Captures: Less frequent than camera events, policy-driven
• Security: TLS encryption in transit, AES-256 at rest, role-based access controls

Data Storage:

• On-Premise: Stored on customer-managed servers
• SaaS: Hosted on nearest Azure data center or customer-specified region

Camera Event Analysis:

• AI: All events analyzed in real time
• Human: Only for investigations or audits, by authorized customer admins

On Saas it 6 months data retention policy and on premise Data retention is fully configurable as per customer requirements

Data Retention:

• SaaS: 6 months
• On-Premise: Fully configurable per customer policies

Certifications:

• VAPT: Conducted annually and for major releases
• ISO: ISO 27001
• Security: SOC 2 Type II